Track my order
When your order has been despatched, you will receive a confirmation email with a link to tracking information. You can also track your order by entering your order number and delivery postcode below.
| Remote Areas | Transit Time | Cost | |
|---|---|---|---|
| UK Mainland* (over £199.00) | 1 working day | Free | |
| UK Mainland* (under £199.00) | 1 working day | £9.95 | |
| Fast Track Despatch* | 1 working day | £4.95 per item | |
| Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands | 2 working days | £12.95 | |
| Isles of Scilly | 4 working days | £12.95 | |
| Channel Islands | 2-3 working days | £29.95 | |
| Scottish Islands | 3 working days | £49.95 | |
| *Please see exceptions | |||
General Information
All our parcels are carefully delivered by one of a number of well known respected couriers. Some of our smaller parcels may also be delivered by the Royal Mail.
Upon despatch of your order, you will receive an email complete with your tracking details.
Deliveries are generally made between the hours of 8am and 6pm (except Sunday), however deliveries outside these times can take place during busy periods.
All deliveries require a signature. Should no one be available to accept the delivery, the courier will try a neighbour before returning your parcel to the local depot. Should both you and a neighbour be unavailable, some couriers may also choose to leave your parcel at your local Post Office (some size restrictions do apply) rather than returning the parcel to the local depot. Either way, you should be 'carded' by the courier explaining where you parcel is.
Should the first attempted delivery be unsuccessful, the courier should automatically come back the following working day and try again. Should this second attempt be unsuccessful, the parcel will usually be held at the local depot awaiting further instruction.
Please note, we are unable to deliver to BFPO addresses and PO Box addresses.
Premium Delivery Surcharges
Please note, the fast track and next day delivery options are not available on all products.
When 'next day' is selected and the order is placed before 11am, the order will be despatched that working day. If the order is placed after 11am, or at any time on a non-working day, the order will be shipped the following working day. Bank holidays and weekends are not classed as working days.
When 'fast track' is selected, the order will be despatched in 3 working days.
Delivery Times
The estimated despatch time for every product is shown on the website in working days. Please be aware this is the estimated time to despatch and does not include the relevant delivery time.
All despatch times and delivery times listed on the website are estimated and not guaranteed.
Bank holidays and weekends are not classed as 'working days'.
Please note, all orders will be despatched based on the longest lead time. We do not offer a split delivery on our orders.
UK Exceptions
Please note there are some locations in the UK where delivery times are longer and Premium delivery is unavailable. Please see table below:
| Postcode | Transit Time | Premium Delivery Available |
|---|---|---|
| AB30, 31, 33-38, 41-45, 51-56, 63 | 2 working days | No |
| BT21-26, 29-335, 38-46, 49, 51-61, 66-71, 74-77, 80-82 | 2 working days | No |
| BT47-48, 2-65 | 2 working days | No |
| BT92-94 | 2 working days | No |
| DD10 | 2 working days | No |
| DD8-9 | 2 working days | No |
| FK17-21 | 2 working days | No |
| FK8 3 | 2 working days | No |
| HS1-9 | 3 working days | No |
| IM1-9, 99 | 2 working days | No |
| IV10-12, 15-20, 30-32, 36 | 2 working days | No |
| IV1-3 | 2 working days | No |
| IV13-14, 21-28, 40-56 | 2 working days | No |
| IV4-9 | 2 working days | No |
| KA27-28 | 2 working days | No |
| KW1-3, 5-14 | 2 working days | No |
| KW15 | 3 working days | No |
| KW16-17 | 4 working days | No |
| PA20-49, 62-78, 80 | 3 working days | No |
| PA60-61 | 2 working days | No |
| PH10, 11, 13, 14 | 2 working days | No |
| PH19-26, 30-44, 49, 50 | 2 working days | No |
| TD15 2 | 2 working days | No |
| TR21-25 | 4 working days | No |
| ZE1-3 | 3 working days | No |